FAQ

1. What kind of products do you sell?
We offer a wide selection of sports and fitness equipment, including cardio machines, strength training gear, free weights, yoga accessories, protective wear, and specialty items for team sports. All our products are pre-owned or refurbished, unless clearly marked otherwise. Every item goes through a thorough inspection and cleaning process before it is listed, so you can expect functional, reliable gear at a fair value.

2. Are your products new or used?
We sell primarily used and refurbished equipment. “Refurbished” means the item has been professionally tested, cleaned, and repaired if necessary to bring it back to good working condition. Some items may show cosmetic signs of previous use, such as scratches or minor dents, but we always describe the condition level clearly on each product page. We never sell broken or unsafe items.

3. How do I know the exact condition of an item?
Each product listing includes a detailed condition description, along with multiple photos showing the actual item from different angles. We use a simple rating system: “Like New,” “Very Good,” “Good,” and “Fair.” We encourage you to zoom into the photos and read the notes about any visible wear. If you have specific questions about a particular piece, use the “Ask a question” button on the listing—we reply promptly.

4. Is there any warranty or guarantee on your products?
Yes. We stand behind the quality of our inspected gear. Every item comes with a standard coverage period against mechanical or functional defects that were not disclosed at the time of purchase. This coverage does not include normal wear and tear, misuse, or accidental damage. For full terms, please refer to our warranty policy page, which is available before you complete your order.

5. What is your return policy?
We want you to be satisfied with your purchase. If an item does not match its description or arrives with an undisclosed issue, you may request a return within the allowed window after delivery. The product must be in the same condition as when you received it, and you will need to provide your order number and clear photos of the problem. Return shipping arrangements are handled on a case‑by‑case basis. Please note that final‑sale items, such as personal hygiene products or clearance pieces, are not eligible for return.

6. How do I start a return or file a claim?
Simply log in to your account, go to “My Orders,” and select the relevant order. Click “Return/Claim” and follow the prompts. Our team will review your request and get back to you within a few business days. We may ask for additional photos or information to process your case fairly. We do not accept walk‑in or in‑person returns—all return processes must be initiated online.

7. Do you offer repairs or spare parts?
We do not offer repair services, but we may have spare parts available for certain brands and models. Check the product page or contact our support team with the model number and part you need. If we have it in stock, we will let you know. For major repairs, we recommend consulting a local technician or the original manufacturer.

8. How does shipping work?
We ship to most addresses within our serviceable regions. Once you place an order, we process it within our standard handling window. You will receive a tracking number via email as soon as your package leaves our warehouse. Shipping carriers and methods vary depending on the size and weight of the item. Large equipment (like treadmills or squat racks) may require freight shipping with curb‑side delivery. We will notify you of the carrier and any special delivery instructions when your order ships.

9. Can I track my order?
Absolutely. Every shipment includes tracking. You can monitor your package’s progress from our warehouse to your doorstep through the tracking link provided in your shipping confirmation email. If you do not see movement for several days, contact us—we will investigate with the carrier.

10. What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment options that are commonly used for online shopping. All transactions are processed through secure, encrypted gateways. We do not store your full payment details on our servers. For your security, we may verify certain orders with additional identity checks before approval.

11. Is my personal information safe?
Yes. We take privacy and data security very seriously. Our website uses SSL encryption for all data transmission. We only collect information necessary to process your order, communicate with you, and improve your shopping experience. We do not sell or share your personal data with third parties except for shipping and payment processing, as required by law.

12. Do you have a physical store where I can see items in person?
We operate exclusively online. We do not have any retail location, showroom, or pickup facility. All transactions are completed through our website, and all items are shipped directly to your designated delivery address. This allows us to keep our operations efficient and focus on providing a wide range of products.

13. Can I reserve an item or place a special order?
We do not offer reservations or special orders at this time. Inventory changes quickly because we source products from various suppliers. If you see something you like, we recommend adding it to your cart and completing your purchase promptly. We cannot guarantee that an item will remain available if you wait.

14. How do I know if a product is compatible with my existing equipment?
We provide detailed specifications—including dimensions, weight capacity, material, and connector types—for every product. For compatibility questions, review the specs against your current setup. If you are still unsure, contact our support team with the model numbers of both your existing gear and the item you are considering; we will do our best to advise you.

15. What if I receive a damaged or incorrect item?
Although we take great care in packing and inspecting, mistakes can happen. If you receive a damaged package, take photos of the outer box and the item before unpacking. If the item is incorrect or damaged, contact us immediately through your order page. We will arrange a resolution, which may include a replacement, a partial adjustment, or a return, depending on the situation.

16. Can I change or cancel my order after placing it?
We begin processing orders quickly to ensure fast delivery. If you need to change or cancel, contact us as soon as possible. We will try to accommodate your request if the order has not yet entered the shipping stage. Once shipped, the order cannot be changed or canceled—you would need to follow our return process after delivery.

17. Do you restock items frequently?
Yes. Our inventory is constantly refreshed with new arrivals. We recommend checking our website often or signing up for our newsletter (if available) to stay informed about restocks. We do not maintain a waiting list for specific items, but we can notify you if a particular product is expected to return—simply ask our support team.

18. Are there any restrictions on product use?
All equipment is intended for home or light commercial use, unless the listing explicitly states otherwise. Please follow the manufacturer’s safety guidelines, weight limits, and age recommendations. We are not responsible for injuries or damages resulting from improper use, assembly errors, or modifications made to the products.

19. How do I assemble my equipment?
Many of our larger items come with assembly instructions included in the package. For some products, we provide digital manuals on the product page. If you need assistance, we can point you to general assembly tips or suggest online video resources. However, we do not offer on‑site assembly or installation services—we recommend hiring a local professional for complex setups.

20. What if I have a question not covered here?
We are here to help. Use the contact form on our website to send us your query. Our team aims to respond within a reasonable period. Please include your order number (if applicable) and as much detail as possible so we can assist you efficiently.